Refund policy
Refund Policy
We want you to be fully satisfied with your purchase.
You have 30 days from the date of delivery to request a return or refund.
Eligibility for Returns
To be eligible for a return, your item must be unused and in the same condition that you received it — original packaging, all accessories/cables/inserts included, with receipt or proof of purchase.
Exchanges
The fastest way to exchange an item is to: 1) return the original item, 2) place a new order once the return is approved.
European Union – 14-Day Cooling-Off Period
EU orders can be cancelled or returned within 14 days. Item must be unused, in original packaging, with proof of purchase. Return shipping applies unless the item is defective or incorrect.
How to Start a Return
Contact rockspins.co@gmail.com with your order number and reason for return. Items sent back without first requesting a return won't be accepted.
Return Shipping Costs & Duties
For standard returns (change of mind, wrong item, no longer needed), you cover return shipping, duties, and taxes. If the return is our error (defective, damaged, wrong item), we cover it — contact us first.
Damages and Issues
Inspect on arrival and contact us immediately if defective, damaged, or wrong. We package carefully, but carrier handling is outside our control — damaged outer packaging with an intact product may get 10–20% goodwill compensation. Damage from improper handling/storage after delivery isn't covered.
Exceptions
Gift cards, digital downloads, and final sale items are non-returnable.
Refunds
Approved refunds go to your original payment method within 5–10 business days. Shipping costs are non-refundable, and items damaged from misuse aren't eligible.
Questions or delays email: rockspins.co@gmail.com